Frequently Asked Questions

What currency will I be charged in? To maintain a consistent global standard for our international studio, all transactions are processed in USD (United States Dollars).
International Conversion: If you are purchasing from outside the United States (e.g., Europe, Australia, or Asia), your bank will automatically convert the USD amount to your local currency at the current daily exchange rate.

What is Alcantara®? Alcantara® is a carbon-neutral, high-performance material made in Italy, famously utilized in the cockpits of Formula 1 cars and supercars like Ferrari and Porsche. It offers a luxury suede-like grip with extreme durability.
Material Sourcing: We use authentic automotive-grade Alcantara® for The Card Holder, The Voyager, and the Signature Key Case.
The Valet Tray: This product is crafted from Premium High-Structure Microfiber Leather. We selected this material specifically to provide the rigid structural integrity needed to hold its shape on a desk while remaining water-resistant and durable.
Product Care: Alcantara® is engineered for resilience. Most spills can be cleared with a simple damp cloth. For deep cleaning, please refer to our Product Care guide.

Global Shipping Rates: We provide tracked international shipping to all destinations.
- Orders Over $80 USD: FREE Tracked Global Shipping.
- Orders Under $80 USD: $12 USD Flat Rate.
Delivery Timelines: Orders are processed within 1-2 business days.
- USA, UK, EU, AU: 6-12 business days.
- Singapore & Malaysia: 2-5 business days.
Customs & Duties: For international orders, any import duties or local taxes are the responsibility of the customer.

The 30-Day Guarantee: We stand by our engineering. We offer a 30-day return policy for items in their original, unused condition.
Changes & Cancellations: We move fast. If you need to amend an order, email hello@theorbitbrand.com immediately. Once an order is packed for dispatch, we cannot guarantee changes.